Contact Information for Investor Services:

Mailing Address: No. 188 Yin Cheng Zhong Lu, Pudong New Area, Shanghai, China     

Postal Code: 200120

Hotline：021-58766688

Fax: 021-58798398

Email: investor@bankcomm.com

(The above contact information is for investor advisory services only. For business inquiries, complaints and suggestions, please call our 24-hour service hotline at 95559, or send an email to 95559@bankcomm.com)

Employees of the Bank and those who deal with the Bank (including without limitation customers and suppliers) may inform the Audit Committee of the Board of Directors of the Bank, on an anonymous basis, of all possible improprieties in any matter related to the Bank.

Email: auditcommittee@bankcomm.com

Mailing Address: Audit Committee of the Board of Directors of Bank of Communications

 36/F, No. 188 Yin Cheng Zhong Lu, Pudong New Area, Shanghai, China